Refund Policy

Thank you for shopping at Levana Boutique. We value your satisfaction and strive to provide high-quality products and services. Please read our refund policy carefully to understand your rights and our obligations.

  1. No Returns or Exchanges

    • Once a purchase is confirmed, we do not accept returns or exchanges. Please ensure that you review your order carefully before finalizing your purchase.

  2. Sold Out Items

    • If an item you have purchased is sold out, we will offer you two options:
      • A full refund of the purchase price.
      • An exchange for another item of equal value from our store.

  3. Refund Process

    • If you are eligible for a refund, it will be processed in the following manner:
      • Contact our customer service team at levanaboutique.jb@gmail.com or call 012-7281120 with your order details.
      • Once your request is approved, we will process your refund.
      • Refunds will be credited back to the original payment method used for the purchase. Please allow [X] business days for the refund to appear in your account. (Specify the number of days based on your payment processor's timeline).

  4. Damaged or Defective Items

    • If you receive a damaged or defective item, please contact us immediately at levanaboutique.jb@gmail.com or 012-7281120. Provide your order number and a detailed description of the issue, along with photos of the damaged or defective product.
    • We will assess the issue and offer you a replacement or a full refund.

  5. Contact Us

We appreciate your understanding and thank you for shopping with Levana Boutique. Your satisfaction is our top priority, and we are here to assist you with any issues you may encounter.

By shopping with Levana Boutique, you acknowledge that you have read and understood this Refund Policy.